Legal
Refund & Cancellation Policy
Effective September 23, 2026 · Version 2026-09-23
1. Free trial
Every new Landlord Organization starts with a 14-day free trial (1 room) at no cost and with no payment method required. Nothing is charged during the trial, so there is nothing to refund during this period. If you do nothing at the end of the trial, your account is not automatically charged — it moves to a read-only state until you choose a paid plan.
2. Subscription billing
Paid plans are billed monthly in Philippine pesos, in advance, at the rate shown on our Pricing page at the time you subscribe or renew. An invoice is issued each billing cycle; you settle it online through our payment partner Xendit (GCash, Maya, card, or bank transfer) or by direct transfer with uploaded proof.
3. Upgrades
Upgrading to a higher plan takes effect immediately. We issue a prorated invoice covering the difference in price for the remainder of the current billing cycle — you are not charged twice for the same period.
4. Downgrades
Downgrading to a lower plan is scheduled to take effect on the first day of the next billing cycle. You keep your current plan's features and room allowance until then, and no partial-cycle credit or refund is issued for the difference between the two plans during the remainder of the current cycle.
5. Cancellation
You may cancel your subscription at any time from your account settings. Cancellation stops future billing; you retain access to your account and data through the end of the billing period you have already paid for. After that, your account moves to a read-only, then suspended, state under the same terms as an overdue account (see Section 6) — your data is not deleted for cancellation alone.
6. Overdue invoices and suspension
An unpaid subscription invoice enters a 7-day grace period after its due date, during which you can still view (but not edit) your data. If it remains unpaid after grace, the account is suspended in the same read-only state. Paying the outstanding invoice restores full access immediately — no reactivation fee applies.
7. Refunds
Because subscription fees are billed for access already granted at the start of each cycle, we do not offer automatic pro-rata refunds for a mid-cycle cancellation or for a month partially used. If a subscription invoice was issued or charged in error — for example, a billing mistake, a duplicate charge, or an amount that does not match your plan — contact us at support@bhouserentals.com within 15 days of the charge. We review every request individually; a confirmed billing error is corrected by voiding the incorrect invoice and, where a payment has already been made against it, refunding that payment through the original payment channel.
8. SMS credit top-ups
SMS credit packs purchased on top of your plan's monthly allowance are prepaid and consumable, and are non-refundable once purchased. Purchased credits do not expire while your account remains active, but any unused balance is forfeited if your account is cancelled. If you are charged twice for the same top-up, or the amount charged does not match the pack you purchased, contact us at support@bhouserentals.com within 15 days of the charge. We review every request individually; a confirmed billing error is corrected with a credit to your account or, where a payment has already been made, a refund through the original payment channel.
9. Rent and utility payments between landlords and renters
BHouse does not process, hold, or move rent or utility payments between a Landlord Organization and its renters — those payments happen directly between the parties, outside the platform. Disputes about a specific rent payment, deposit, or refund between a landlord and a renter are between those parties and are not covered by this policy; BHouse only records what each party reports and what a landlord confirms as received.
10. How to request a refund or raise a billing dispute
Email support@bhouserentals.com or use our contact form (choose "Billing"), including your organization name and the invoice number in question. We acknowledge every request within 2 business days.